Welcome! Thank you for using the C2RIO website!
This application and these Terms and Conditions of Use (“Terms”) govern your access to and use of the website, within Brazil, made available, controlled and operated by C2RIO VIAGENS E TURISMO S.A., (“C2RIO” or “We”, “Us”) with headquarters at Praia de Botafogo, nº 501, Bloco 01 – Sala 701 – Botafogo, Rio de Janeiro/RJ, CEP [Zip Code]: 22.290-240.
The purpose of this Agreement is to define the rules to be followed for the use of the C2RIO application/website, without prejudice to the application of current legislation.
IT IS IMPORTANT TO REMEMBER THAT, WHEN USING THE C2RIO APPLICATION, YOU WILL HAVE THE OPTION TO ACCEPT AND BE AWARE OF THIS AGREEMENT, BY CHECKBOX, PREVIOUSLY UNCHECKED, SO THAT YOU CAN FREELY CHECK IT OR NOT. IF YOU CHOOSE TO CHECK IT, YOU ARE AWARE OF THIS AGREEMENT AND ITS RULES, AND ARE FULLY RESPONSIBLE FOR ANY AND ALL ACTS PERFORMED BY YOU IN THE APPLICATION. IF YOU DO NOT ACCEPT AND/OR DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT ACCESS/USE THIS APPLICATION.
We emphasize that the provisions contained in these terms may be updated at any time, and it is the user’s responsibility to consult them whenever interacting with the application.
With years of experience, the operator C2Rio Tours & Travel has consolidated its leadership in the inbound segment in Rio de Janeiro, and strengthened its operation with a wide variety of products and services designed to meet the needs of travel agencies, thus facilitating their sales relationship with the end customer.
With its own platform, exclusive technology and a positive reputation in the tourism market for quality service, comfort and convenience for customers, the company provides city tours and regular and private transfers, offering technological support and, above all, safety in its operations. Since 2017, the operator has been recognized annually by the travel website TripAdvisor, with the TripAdvisor Traveller’s Choice award, in addition to other mentions of excellence in service by other important players.
Incorporated by Grupo Iter in 2022, a tourism and experiences holding company that manages Parque Bondinho Pão de Açúcar, in Rio de Janeiro; and Parques do Caracol and Tainhas, in Rio Grande do Sul. Therefore, the data you share with us may be processed by another company in the Group. Data sharing between companies in the group will occur in accordance with our contractual and legal demands, due to economic and logistical needs, as well as the centralization of administrative, financial and human resources activities. This does not mean that there will be a deviation from the purpose of the processing, that you will be harmed in any way or that you will not be able to exercise your rights. Regardless of which company processes your personal data, we always observe the purpose of the processing, the privacy of your data, and all your rights in relation to them.
In relation to the Processing of your Personal Data, on certain occasions we define the respective purposes and means, that is, we act as CONTROLLERS.
Below is our identification and structure information, in case you wish to contact us:
| COMPANY NAME | National Register of Legal Entities (CNPJ) |
| ITER PARTICIPAÇÕES S.A. | 43.697.470/0001-69 |
| C2RIO VIAGENS E TURISMO S.A. | 05.873.416/0001-38 |
| COMPANHIA CAMINHO AÉREO PÃO DE AÇÚCAR S.A. | 33.229.410/0001-68 |
| PÃO DE AÇÚCAR EMPREENDIMENTOS TURÍSTICO LTDA. | 42.274.233/0001-22 |
| NOVO CARACOL E TAINHAS S.A. | 48.255.552/0001-77 |
3.1. Browsing the C2RIO application with User status applies to users who wish to book and/or purchase tourism services, in addition to other products and services offered, as well as those who wish to apply for job openings at the company, as well as register with travel agencies.
3.2. To access the C2RIO website and use its features, the user must register to create a login and password. To register, the user must go to the registration area and fill out the form providing: email, full name, country, state, CPF, passport (if foreign), cell phone and landline. After filling in the fields, simply click on the register button.
3.3. To access your account, we may request information about your personal data, as described in our Privacy Notice.
3.4. To make a purchase on the C2RIO application/website, you must be at least 18 (eighteen) years old. Access must only be carried out by you, the account holder. If irregularities or false information are detected by the user, access or account may be blocked.
3.5. The content provided within the website by the user will be or may be protected by encryption.
3.6. In the event of suspected fraud, obtaining of an unlawful benefit or advantage, or failure to comply with any conditions set forth in these Terms of Use, C2RIO reserves the right to suspend or cancel your access to the application at any time, without any compensation being due to you. C2RIO reserves the right to take legal action, if necessary, for failure to comply with any conditions set forth in these Terms of Use.
4.1. The user is solely responsible for the use of the application and must comply with the rules of this Term, as well as the applicable legislation.
4.2. The user guarantees the veracity of all data provided, and is responsible for keeping his/her personal information up to date.
4.3. C2RIO shall not be held liable for direct or indirect damages resulting from, or related to, access, use or inability to access or use the application.
4.4. It is the user’s responsibility to keep his/her login and password safe and out of reach of third parties. Therefore, the user is responsible for all actions performed under his/her account.
4.5. In view of the inherent characteristics of the internet environment, the application is not responsible for interruptions or suspensions of connection, incomplete or failed computer transmissions, as well as technical failure of any kind, including, but not limited to, the electronic malfunction of any network, hardware or software.
4.6. It is the user’s responsibility to keep the environment of their device (computer, cell phone, tablet, among others) safe, using available tools to ensure security.
4.7 The user declares that he/she is legally capable. In the event of access by a user under the age of 18 (eighteen), with or without the authorization of the legal guardian, the latter will be responsible for all acts performed by the former, as provided by law.
5.1. C2RIO undertakes to process your information and personal data in accordance with the General Data Protection Law (LGPD) and in accordance with our Privacy Notice .
5.2. The Privacy Notice is an integral and inseparable part of these Terms of Use.
6.1. Payments made for online purchases of tourist service reservations on the C2RIO website must be made within the application, by credit card, pix, Paypal or Picpay, and the following personal data will be collected: E-mail, CPF, Passport, Country, State, telephone, payment method data for validation purposes.
6.2. Confirmation of payment through the application will depend on each credit card operator.
6.3 C2RIO reserves the right to establish, remove and/or review the price for all services or goods obtained through the use of the application at any time.
7.1. All rights related to C2RIO and its functionalities, produced directly or indirectly, are the exclusive property of the application.
7.2. C2RIO guarantees that all rights, titles and interests (including, but not limited to, copyrights and other intellectual property rights) in the services provided will remain under the ownership of the application.
7.3. The user will not acquire any ownership rights over the services and content of C2RIO.
7.4. It is forbidden to use, copy, reproduce, modify, translate, publish, transmit, distribute, perform, upload, display, license, sell or exploit and reverse engineer the Content of C2RIO without the prior and express consent of the application. Any unauthorized use of C2RIO Content will be considered a violation of copyright and intellectual property rights.
7.5. It is forbidden for users to download our content with the intention of storing it in a database to offer to third parties. It is also forbidden for the content made available by us to be used to create a database or a service that may compete in any way with our business.
8.1. Allegations of copyright infringement of any content available on the application must be sent via e-mail: [email protected].
9.1 C2RIO makes every effort to ensure the privacy and security of its application in the internet environment.
9.2 Our website has commercially available security measures in the industry. In addition, the payment process works through a secure server, using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the transmitted information is encrypted, ensuring that it is only intelligible to your computer and the C2RIO server.
9.3 By accepting these Terms, you agree to submit to the procedure for detecting possible fraudulent transactions and, in the same way, authorize C2RIO to use the information and additional documents mentioned above for future transactions.
9.4 For more information about the storage and processing of information, see our Privacy Notice.
10.1. Visitors to the C2RIO website may post reviews, comments, photos and other content, send communications, suggestions, ideas, comments, questions or other information, subject to prior validation by C2RIO, and provided that the content is not illegal, obscene, threatening, defamatory, invades privacy, infringes copyright or intellectual property rights or is otherwise harmful to third parties or subject to questioning, and provided that it does not consist of or contain software viruses, political campaigns, commercial solicitations, chains, mass mailing or any other form of “spam”.
10.2 You may not use a false email address, pretend to be another person or legal entity, or otherwise provide false information about the origin of content. C2RIO reserves the right (but not the obligation) to remove or edit such content.
10.3 We are not responsible for any damages (indirect, consequential, punitive, lost profits or other losses), of any nature, that may arise to third parties as a result of improper, offensive or contrary conduct to current legislation and the guidelines for use and handling of products/services by the user.
11.1 If you have any questions, comments or suggestions, please contact us by email: [email protected].
11.2 And in case of questions, to exercise your rights as a data subject or any communication, C2RIO, in compliance with article 41 of the General Data Protection Law, indicates the contact of the Personal Data Officer, Louana Costa through the email channel: https://portaldotitular.c2rio.travel/titular_c2rio.
12.1. Adjust: C2RIO owns the c2rio.travel platform and all its subpages and subdomains and holds all rights to the appearance, design, functionality and all other aspects of the platforms, and such rights may not be used, reproduced and/or copied without its express authorization..
12.2. Occasionally, the C2RIO platform may provide access links to websites of third-party companies, whether or not related to C2RIO. We emphasize that we are not responsible for examining the content of these websites or for any offers from any of these companies. It is up to the User to always analyze the privacy policies and terms of use of these third parties.
12.3. The Parties declare and agree that acceptance of this Agreement will be made in electronic format. The Parties acknowledge the veracity, authenticity, integrity, validity and effectiveness of this Agreement and its terms, including its annexes, pursuant to art. 219 of the Civil Code, in electronic format and/or signed by the Parties by means of electronic certificates, even if electronic certificates are not issued by ICP-Brasil, pursuant to art. 10, § 2, of Provisional Measure No. 2.200-2, of August 24, 2001 (“MP No. 2.200-2”).
12.4. Any omission or delay by either Party in demanding compliance with any term or condition of this Agreement by the other Party, or in exercising any right, prerogative or remedy provided for herein, shall not constitute novation nor imply waiver of the future possibility of demanding compliance with such term, condition, right, prerogative or remedy.
12.5. Each clause, item, paragraph, period and sentence of this Agreement constitutes an independent and distinct commitment or provision. Whenever possible, each clause of this Agreement shall be interpreted so as to become valid and effective in light of the applicable law. If any of the clauses of this Agreement is considered unlawful, said clause shall be judged separately from the rest of the Agreement, and replaced by a lawful and similar clause, which reflects the original intentions, observing the limits of the law, and all other clauses shall continue in full force.
12.6. C2RIO reserves the right, at any time and at its sole discretion, to modify the clauses of these Terms, and it is the User’s responsibility to check their content whenever they access the platforms.
12.7. Likewise, C2RIO reserves the right, at any time and at its sole discretion, to discontinue, suspend, terminate or change the form of access to its electronic address with respect to any content, period of availability and equipment necessary for access and/or use thereof, without the need for prior notification to the User.
13.1. This Agreement is governed by and construed in accordance with the Laws of the Federative Republic of Brazil.
13.2. The Court of the Judicial District of Rio de Janeiro is elected as the competent court to resolve any issues that may arise from this document, with express waiver of any other, however privileged it may be.
14.1. C2RIO reserves the right to change these Terms of Use whenever necessary, to ensure the functionality, improvements and updates of the services offered, without being obliged to maintain a structure of the application.
Our Terms of Use will always include the update date or current version.
| Version | Modified item | Reason | Date |
| 01 | Original version | N/A | 10/30/2024 |